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Updated 1 March 2022
The New Zealand High Commission
The New Zealand High Commission in Kuala Lumpur is available to help with enquiries. To access the High Commission’s services, please send us an email or make a call, or make an appointment to see one of the team.
You can contact us by phone on +60 3 2078 2533 from 8.30am to 12.30pm Monday to Friday, or at any time by email at klinfo@mfat.govt.nz.
We understand that some emails to the High Commission have been blocked by third party servers without either the sender or High Commission being notified. As we seek to provide a prompt service, please follow up by phone if you have not received a response from us within two working days.
If you are a New Zealander in need of urgent assistance outside the above office hours, please call us to be directed to our after-hours call centre. You can also call directly on +64 99 20 20 20; or 0800 30 10 30 from within New Zealand.
Restrictions on entry into New Zealand
The New Zealand Government has begun to lift border restrictions, including isolation requirements for some fully vaccinated travellers.
For information on the border reopening process, please visit the New Zealand Government COVID-19 website(external link).
All travellers arriving in New Zealand are currently required to undergo COVID-19 testing within 48 hours of departure. Please visit the New Zealand Government COVID-19 website(external link) for details. If you are required to undergo managed isolation on arrival in New Zealand, you can find more information on the Managed Isolation and Quarantine website(external link).
If you are not a New Zealand citizen or resident, please visit the Immigration New Zealand website(external link) for details of which visa holder categories are currently permitted to enter New Zealand, as well as the process for seeking an exemption.
General advice for New Zealanders
If you are currently overseas or plan to travel, please review the information on the SafeTravel website(external link) on how to keep yourself safe. You can also register your details to receive updates from the High Commission. Note that you must add either Malaysia or Brunei as your destination to receive updates.
Malaysia
Restrictions are currently in place on selected businesses, social activities and for travel. Malaysia also requires you to wear a mask when in public places and register your details when entering businesses.
Details are updated on a frequent basis. We advise monitoring local media and government sources for any changes to current restrictions in your area. Follow instructions from authorities and carry recognised ID such as your passport or Malaysian driver’s licence when not at home. You can find further information on the National Security Council website(external link).
Malaysian visas
Grace periods for people in Malaysia on expired visas have now ended. If you are still in Malaysia on an expired visa, you are required to apply for a special pass from Immigration Department of Malaysia. If you have questions about your specific visa or immigration matters, please contact the Immigration Department of Malaysia via the contact details on their website(external link).
If you need assistance from the High Commission to apply for a special pass, please contact us by email at klinfo@mfat.govt.nz providing your full name, date of birth and passport number.
The New Zealand Government has begun to lift border restrictions, including isolation requirements for some fully vaccinated travellers. If you are a New Zealander currently in Malaysia on a visa which has expired, we recommend you begin making plans to return to New Zealand. Please visit the New Zealand Government COVID-19 website(external link) for details.
Vaccines for foreign nationals in Malaysia
The Malaysian Government has announced that COVID-19 vaccination will be made available to foreign nationals in Malaysia at no cost. For more information on COVID-19 vaccines in Malaysia, please visit the Malaysian Government’s vaccines website(external link).
If you have been vaccinated in Malaysia and want to obtain a New Zealand vaccine certificate, please visit the Ministry of Health website(external link) for details.
Returning to Malaysia
Entry into Malaysia is currently restricted, but is allowed for some categories of visa holder. For further information including on quarantine requirements, please contact the Immigration Department of Malaysia(external link) or your nearest Malaysian diplomatic mission, and visit the My Travel Pass(external link) and My Entry(external link) websites.
Healthcare resources
For information on healthcare resources available in Malaysia, please visit the Malaysian Ministry of Health website(external link).
Brunei Darussalam
The Bruneian Government has announced that, effective 16 March 2020, all citizens and residents of Brunei Darussalam will be prohibited from the leaving the country, except in limited circumstances. Please see the Guidelines from the Prime Minister’s Office(external link) for further details, including the process for seeking an exception to this restriction. The prohibition applies to foreign nationals who hold a Green Identity Card and a valid immigration pass; and their spouses and dependents.
Entry into Brunei remains restricted. For information on current immigration restrictions and quarantine requirements for people arriving in Brunei, please contact your nearest Bruneian diplomatic mission.
Healthcare resources
For information on healthcare resources available in Brunei, please visit the Bruneian Ministry of Health website(external link).
If you have been vaccinated in Brunei and want to obtain a New Zealand vaccine certificate, please visit the Ministry of Health website(external link) for details.