Please read the following for responses to frequently asked questions about the ongoing Coronavirus (COVID-19) situation.

Q: We have seen the updated travel advice and want to go back to New Zealand. Can the High Commission offer any support?

If you wish to return to New Zealand you should contact your preferred airline or travel agent and make arrangements to fly back to New Zealand. The High Commission is not able to assist with travel arrangements.

Should you require emergency consular support, please call +64 99 20 20 20 (if overseas).

Q: Do I have to self-isolate in New Zealand?

Everyone returning to New Zealand is required to self-isolate. Everyone must follow Ministry of Health guidance for self-isolation. You must register with Healthline and self-isolate for 14 days when arriving in New Zealand. You must follow instructions from a Medical Officer of Health relating to Covid-19, or you risk being detained.

Q: Is there a place I can find information from New Zealand on COVID-19?

Yes. The New Zealand government launched a new website on 18 March 2020 for all COVID-19 related information: www.covid19.govt.nz (external link)   

Q: I am a New Zealander on a working holiday (IEC) visa in Canada and have seen the updated travel recommendations.  I do not wish to leave Canada at this time, am I allowed to stay for the time being?

Should you wish to remain, we advise all New Zealanders to follow the advice of local health authorities (please see below). Please note transport options to New Zealand will likely become more limited as the situation progresses.  If you remain in Canada, there is no guarantee you will be able to return to New Zealand when you had originally planned.

Q: I am on a working holiday (IEC) visa in Canada. Should I go back to New Zealand or is it too late to leave now?

On 19 March, SafeTravel updated their travel advice to recommend that New Zealanders do not travel overseas at this time due to the outbreak of COVID-19, associated health risks and travel restrictions. Countries around the world are imposing strict travel restrictions. The options for New Zealanders to get home are reducing dramatically. We are therefore urging New Zealanders travelling overseas to consider returning home (external link) as soon as possible. Travelling New Zealanders should work with their travel agents and airlines to discuss options for returning home. If you choose to remain overseas despite our advice not that the ability of the New Zealand Government to provide consular assistance may be limited due to restrictions on movement and other services.

Visit the SafeTravel (external link) and Immigration NZ websites (external link) for up-to-date information.

Q: I am a New Zealander currently on working/holiday visa in Canada, but am travelling in a third country at the moment.  Will I be able to get back into Canada or will I be forced to return to New Zealand?

The Canadian Government has announced on 16 March and subsequently 18 March, it will be closing Canada’s borders to foreign nationals from all countries, from entering Canada. This measure does not apply to air crews, travellers arriving in Canada in transit to a third country, Canadian permanent residents, diplomats or immediate family members of Canadian citizens. It is recommended to contact your airline or travel agent to make alternative travel arrangements.

For more information read the Immigration FAQS on the Government Canadian website (external link).

Q: I am a New Zealander currently on a working/holiday visa in Canada, but have travelled back to New Zealand for period of time.  Will I be able to return to Canada?

The Canadian Government has announced on 16 March and subsequently 18 March, it will be closing Canada’s borders to foreign nationals from all countries, from entering Canada. This measure does not apply to air crews, travellers arriving in Canada in transit to a third country, Canadian permanent residents, diplomats or immediate family members of Canadian citizens. It is recommended to contact your airline or travel agent to make alternative travel arrangements.

Q: I am a New Zealander currently living in Canada. Am I still able to travel domestically within Canada, despite the ongoing coronavirus situation?

Should you wish to stay in Canada, we recommend that you follow the advice of local health authorities in whatever area you reside and that you stay up to date on their advice, as the situation is evolving quickly. A list of provincial and territorial health authorities can be found below.

Q: I need to fly back to New Zealand, but my passport is close to expiration/expired. What do I do?

Please consult Identity and Passports New Zealand regarding emergency passports or travel documents: https://www.passports.govt.nz/urgent-travel/ (external link)

Q: What evidence do I need to provide at the airport to prove I am the family member of a Canadian citizen or permanent resident in order to return to Canada?

For details regarding Canadian border closures and requirements for travellers, please see the Canadian Government’s advice at https://cbsa-asfc.gc.ca/menu-eng.html (external link)

Q: I am currently scheduled to travel back to New Zealand in the near future. Should I try to get on an earlier flight?

On 19 March, SafeTravel updated their travel advice to recommend that New Zealanders do not travel overseas at this time due to the outbreak of COVID-19, associated health risks and travel restrictions. Countries around the world are imposing strict travel restrictions. The options for New Zealanders to get home are reducing dramatically. We are therefore urging New Zealanders travelling overseas to consider returning home as soon as possible. Travelling New Zealanders should work with their travel agents and airlines to discuss options for returning home. If you choose to remain overseas despite our advice not that the ability of the New Zealand Government to provide consular assistance may be limited due to restrictions on movement and other services.

Visit the SafeTravel (external link) and Immigration NZ websites (external link) for up-to-date information.

List of federal, provincial and territorial health authorities:

Canada (external link)

British Columbia (external link)

Alberta (external link)

Saskatchewan (external link)

Manitoba (external link)

Ontario (external link)

Quebec (external link)

Newfoundland (external link)

New Brunswick (external link)

Nova Scotia (external link)

Prince Edward Island (external link)

Nunavut (external link)

Northwest Territories (external link)

Yukon (external link)