COVID-19: New Zealanders in the UK - Frequently Asked Questions

This information addresses some of the frequently asked questions we're receiving from New Zealanders travelling or living in the United Kingdom.

Where to find information about COVID-19 in the UK and NZ

For up-to-date guidance on the UK Government's COVID-19 response, please refer to the GOV.UK(external link) website.

For up-to-date guidance on the NZ Government's COVID-19 response, please refer to the COVID19.GOVT.NZ(external link) website.

 

The following information covers:

  • General travel advice
  • UK Border Measures
  • Brexit Implications for Travel
  • Travelling to New Zealand
  • Transiting through Singapore to get to New Zealand
  • Pre-departure COVID-19 testing for entry to New Zealand
  • Other frequently asked travel questions - New Zealanders in the UK
  • British nationals in New Zealand - how to get assistance
  • NHS advice
  • Consular assistance

If you have an enquiry for the High Commission, please send an email to: enquiries@nzhc.uk and include your telephone number (including area code) if you would like someone to call you back. Please check your spam/junk folder if you do not hear back from us within one working day of sending your email.

General travel advice

We currently advise that unless you are returning home to New Zealand, you do not travel at this time. Due to the extensive travel disruptions caused by the global outbreak of COVID-19 New Zealanders overseas may need to take steps to stay safely where they are and shelter in place and follow UK Government guidance(external link).

However, for those seeking to return home, we understand that the options for returning to New Zealand are limited. We would encourage those planning to return home to contact a travel agent specialising in long haul flights and/or Airlines directly to assess possible options, and to do so as soon as possible.

The Government is committed to helping New Zealanders overseas where we can, but the international situation is complex and changing quickly, and some things are out of our control. 

UK Border Measures

The UK Government has put in place measures for travellers to minimise travel across international borders and to reduce the risk of COVID-19 transmission.

For those wishing to travel out of the UK:

  • There are no longer any restrictions on leaving England to travel internationally (except to ‘red’ list countries). However, to protect public health in the UK and the vaccine rollout, you should not travel to countries or territories on the UK’s red list(external link).
  • If you travel abroad, you should look at the rules in place at your destination (e.g. visa and pre-departure test requirements). See SafeTravel(external link) and Foreign, Commonwealth and Development Office(external link) (FCDO) travel advice. You should do this even if you are returning to a place you have visited before.

For those seeking to enter the UK:

If you are travelling to England, what you need to do depends on where you have been in the 10 days before you arrive.  Find out which list the country you have been in is on, and what you need to do, here(external link).

As noted in the above link, if there is a sudden change in a country’s conditions, a country or territory may be moved between lists without warning.  We therefore strongly suggest that you keep a close eye on the above link.

Travellers who are permitted entry to the UK will need to:

In addition, several countries and airlines have put in place temporary travel restrictions for travellers from the UK. You should consider the public health advice in your destination and transit countries before departing.

Please note: The devolved administrations (Scotland, Wales, and Northern Ireland) have their own independent guidance relating to COVID-19(external link).

If you are concerned about implications for any intended travel, including to New Zealand, we strongly encourage you to contact your travel provider, airline or travel agent directly. We also encourage you to monitor the UK Government website(external link) for further details. 

If your travel to New Zealand is affected as a result of travel regulations, please ensure you update your MIQ booking to correctly reflect any changes to your travel plans. If you are trying to make a new MIQ booking, we encourage you to persist in checking the website regularly to see if spaces have opened up for your preferred date. More information and contact information is available on the dedicated MIQ website(external link).

Brexit Implications for travel

The UK has now left the EU, and the transition period (which has kept rules the same as if the UK was inside the EU) will come to an end on 31 December 2020.

For guidance on how this might affect you, particularly if you are intending to travel to the EU over this period, you should look at the UK government’s Brexit information(external link).

It is possible that changes as a result of Brexit may result in longer queues at UK and EU ports of entry and exit. If you have concerns about upcoming travel, you should refer to your travel provider, e.g. airlines or Eurostar or ferry companies. You should allow extra time for checking in, ensure your passport has at least six months of validity remaining, and you should also check guidance from the EU Member State that you are travelling to about their visa/entry requirements.

Before you travel, check if there have been any changes to (for example) your right to medical care in Europe, your travel insurance, driver license requirements within Europe (for example, do you need an International Driver Permit), your UK mobile phone plan and roaming charges in Europe, and any COVID-related entry requirements.

We strongly encourage you to take out travel insurance for any travel you intend to undertake, including EU visits. If you already have travel insurance, you should check that it still applies in the same way post January 2021.  Check the terms and conditions of insurance and airline tickets for travel after 1 January 2021. Your airline may not refund your ticket or provide compensation in the event of any Brexit related disruption. 

Travelling to New Zealand

If you are able to get a flight, and a voucher for Managed Isolation in New Zealand, then New Zealand citizens, permanent residents and residents with valid travel conditions can still come to New Zealand (excluding people granted a resident visa outside New Zealand and who are travelling to New Zealand on that resident visa for the first time).

If you are a partner or dependent child (aged 19 years or under if they hold a temporary visa, or 24 and under if they hold a resident visa) of a New Zealand citizen or resident, and your visa is based on this relationship (for example, a dependent child visa) you can travel on that visa and do not need to request a border exception.

If you do not have a visa based on your relationship with a New Zealand citizen or resident, you should request a border exception even if you ordinarily live in New Zealand. If your request is approved, you will then be invited to apply for a visitor visa, another visa that suits your circumstances, or to vary your existing visa to allow you to travel.

Partners or dependent children of New Zealand citizens or residents who are not travelling together, are not on a relationship-based visa or are not ordinarily resident in New Zealand will still be subject to the border restrictions, unless they meet another border exception criteria.

Anyone who is unsure about whether they need to request an exception is able to make a request through the form on the Immigration New Zealand (INZ) website and INZ will either process your request or advise you that you are able to travel on your existing relationship-based visa.

Full and up to date details on the requirements can be found on the INZ website(external link).

If you require further advice or clarification on the above, we recommend contacting the INZ Contact Centre directly on +64 9 914 4100 (outside NZ) or 0508 225 288 (within NZ).  INZ have also set up a dedicated phone line for COVID-19 related immigration queries. Their contact number is +64 9 952 1679. Note this is a New Zealand number. 

Additional Testing Requirements for New Zealanders returning from High Risk Countries (including the United Kingdom)

The New Zealand Government has announced all travellers bound for New Zealand (except for those from Antarctica and most Pacific islands) will be required to get a negative test result for COVID-19 within 72 hours of departing.

For travellers from the UK or the US, this came into effect at 11.59pm (NZT) on 15 January 2021.

For travellers from other countries (except those from Australia, Antarctica and most Pacific islands) this will come into effect from 11.59pm (NZT) on Monday 25 January.

The Pacific islands that are exempt from pre-departure testing are Cook Islands, Federated States of Micronesia, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Palau, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, and Wallis and Futuna.

If you are planning to travel to New Zealand soon, it is a good idea to work out how you will be able to get your pre-departure test results within 72 hours of your departure.

The test adds to the measures for travellers from higher risk countries which came into force on 1 January (day zero/day one testing and stay in their MIQ room requirement until a negative test). All travellers will still need to go into 14 days managed isolation upon arrival in New Zealand and undertake the usual COVID-19 testing.

The PCR test must be undertaken by a UK Government recognized provider(external link)You will need to ensure that any provider you use is an approved one, and that you allow sufficient time to book the test and get the results prior to travel. 

Travellers should note that airlines and countries of transit may also ask for evidence of a negative COVID-19 test. We strongly suggest checking directly with the airline and relevant transit country for any pre-departure testing requirements prior to travelling.

For further information on these pre-departure testing measures, including details about exemptions and enforcement measures, please see the Unite against COVID-19(external link) website. 

Managed Isolation in New Zealand

As per New Zealand Government instructions(external link), everyone entering New Zealand must go into managed isolation or quarantine for at least 14 days. They must then test negative for COVID-19 before they can go into the community. It is not possible to request the location of the local managed isolation or quarantine accommodation.

If travellers have a domestic transit flight, they will not be allowed to connect to that flight. Travellers are then transported, directly from the airport, to either a managed isolation facility (if they have no symptoms), or to a quarantine facility (if they have symptoms). All travellers who arrive in New Zealand will be tested for COVID-19 at their respective facilities. Details of how and when the testing will happen will be provided at the facility. It is not possible to request the location of the local managed isolation or quarantine accommodation. 

For information on what this means, and what to do when you arrive in New Zealand, please see the NZ Government's COVID-19 website(external link).

More information can be found on the NZ Ministry of Health website.(external link)

Managed Isolation Allocation System:

The New Zealand Government is operating a Managed Isolation Allocation System (MIAS). Under this system everyone flying to New Zealand must have a voucher confirming they have been allocated a place in a managed isolation facility before they can book their flight. Airlines will not be permitted to board passengers to New Zealand who do not have a voucher, unless they are exempt from using MIAS.

Please note: The managed isolation booking system has been temporarily paused, due to the current outbreak of COVID-19 in New Zealand.  During this time, New Zealanders oversees will not be able to book vouchers to come home.  The Ministry of Business, Innovation and Employment (MBIE), which looks after the managed isolation and quarantine system, said the pause would last a short period of time(external link).

Demand for space in MIQ is particularly heavy. Some dates may be fully booked and it may not be possible to secure a place on your preferred date. You should not book and pay for a flight until you have secured a place in MIQ.

This system is designed to manage the flow of in-bound travellers. It also means managed isolation facilities will be more able to cater to the different needs of individuals and family groups. Travellers can get their voucher from the Managed Isolation Allocation System online portal(external link). Availability does fluctuate, so if your preferred date isn’t available, we do suggest you persist in trying back on the website often.

How to get your voucher:

There is a four-step process to get your Managed Isolation Allocation Voucher:

  1. Create a registration for an individual passenger or a family travelling together
    Enter passenger details of the individual or everyone in the group travelling together. Couples should complete a 'family registration'.
  2. Hold accommodation
    Select the intended day of arrival in New Zealand for the individual or group. A 14-day stay in managed isolation, starting on this day, will be held for 48 hours while they book their flights.
  3. Book flights, ensuring the date the flight arrives in New Zealand matches the date entered in the Managed Isolation Allocation System 
    Return to the website and enter these flight details into the system to confirm the managed isolation allocation.
  4. Print or download the voucher
    The voucher will also be instantly emailed once the allocation has been confirmed. Airlines will ask travellers to present their voucher, either a printed physical copy or on their mobile device, before boarding their flight. A group travelling together will be issued a single voucher for all passengers in the group.

Further information about the Managed Isolation Allocation System is available on the MIQ website(external link).

If you have specific queries relating to the Managed Isolation and Quarantine, you can email: enquiries@miq.govt.nz , call +64 4 8881670 from outside of New Zealand, or 0800 476 647 (0800 ISOMIQ) from New Zealand.

Managed Isolation Charges:

In 2020 the New Zealand Government introduced a charge for Managed Isolation and Quarantine (MIQ) for passengers entering New Zealand. This is in order to share the costs in a way that reflects the benefits to both the New Zealand public of having a robust system, and those who leave and enter the country. 

Some New Zealand citizens and residents are exempt from charges, and details are of exemptions and waivers are here.(external link)

The charges for MIQ are:

For New Zealand citizens and residents: NZ$3,100 for the first or only person in the room (whether that is an adult or a child) with NZ$950 for each additional adult and NZ$475 for each additional child (3-17 years old, inclusive) sharing that room, all GST inclusive. There will be no charge for children under the age of 3 when they are staying in a room with another person.

For temporary entry visa holders: From 25 March 2021 it is intended that temporary entry visa class holders will be charged higher fees for their managed isolation and quarantine (MIQ) stay. From 12.01am on 25 March, 2021, the fee will increase to NZ$5,520 (incl GST) for the first or only person in a room, NZ$2,990 for an additional adult, and NZ$1,610 for an additional child. Children under 3 years old are not charged.

Those who need to pay MIQ charges will get an invoice at the end of their stay in managed isolation and will generally have 90 days to pay. Information about how to pay the fee will be provided on the invoice.

Further details regarding the scheme, including information about exemptions and waivers to the charges, can be found at the dedicated MIQ website(external link).

For queries relating to the Managed Isolation and Quarantine charges, you can email: enquiries@miq.govt.nz , or call +64 4 8881670 from outside of New Zealand, or 0800 476 647 (0800 ISOMIQ) from New Zealand between 8am and 10pm, Monday to Sunday, NZST (9pm – 11am BST).

Transiting through Singapore to get to New Zealand

As of 22 April 2021, the Singapore Government lifted restrictions for passengers transiting Singapore on flights from the United Kingdom, and passengers will now be able to de-plane in Singapore Changi Airport in order to transit to another flight.

Please note: Travellers entering or transiting through Singapore are required to take a pre-departure COVID-19 Polymerase Chain Reaction (PCR) test(external link) within 72 hours before the scheduled departure date of their flight.

Pre-departure COVID-19 testing for entry to New Zealand

The New Zealand Government now requires most travellers to New Zealand to have a COVID-19 test taken and a negative result returned within 72 hours of their first scheduled international flight. This requirement applies to passengers arriving from all countries except Antarctica and most Pacific islands.

Currently, the New Zealand Government accepts results from the following tests: RT-PCR and PCR tests; LAMP tests; or Antigen tests. There are a very limited number of people who may be exempt. More information, including details regarding exemptions, is available here(external link)

The test must be undertaken by a recognised provider. We note that the UK Government advises a list of providers is available here(external link).

You will need to ensure that any provider you use is a recognised one, and that you allow sufficient time to book the test and get the results prior to travel. If you choose to take an at-home COVID-19 test, it must be processed by a laboratory recognised in the country of origin as authorised or accredited to conduct tests. The key consideration is that tests are processed, interpreted, and results provided by a laboratory recognised in the country.

Either a hard copy or an electronic copy will be accepted. A result received by SMS will only be valid if it includes an image of the laboratory result form. At check in you can expect to provide evidence to airlines of your negative test (or a medical certificate if unable to take a test for medical reasons). If you cannot provide evidence of your negative test you may be denied boarding. You will also be asked to provide this information to a Customs Officer when entering New Zealand, so it is important to keep evidence of your negative test result with you for the entire journey.

Results must be dated, and should have:

- Traveller’s name

- Traveller’s date of birth/or passport number of the person tested

- Date and time the test was conducted

- Name of laboratory at which the COVID-19 test was processed

- Test type

- Test result

Travellers should note that airlines and countries of transit may also ask for evidence of a negative COVID-19 test result, and may have specific requirements for the type of test taken which are different to New Zealand Government requirements (i.e. some airlines will only accept a PCR test). We strongly suggest checking directly with the airline and relevant transit country for any pre-departure testing requirements prior to travelling.

If you are travelling to New Zealand we encourage you to continue monitoring the Unite Against Covid-19 website https://covid19.govt.nz/(external link) or social media pages for further information regarding these Pre-Departure Testing requirements.

 

Other frequently asked travel questions

My flight has been cancelled/changed, what should I do?

Flights across the world are significantly reducing in capacity and the ability to transit through other countries and territories is reducing due to COVID-19 border restrictions. Almost all flight routes back to New Zealand have ceased, and even booked travel is being disrupted. We strongly recommend contacting your airline, travel agent or travel insurance provider immediately for the latest information.

For details on countries and territories which have COVID-19 related border restrictions affecting foreign nationals, including travellers in transit, please check the International Air Transport Association (IATA) website before you travel. The IATA website(external link) is being continually updated.

What are the best routes for getting back to New Zealand from the UK?

We are aware that the options for returning to New Zealand are limited, however there are currently commercial options available. Travellers are strongly encouraged to use a Travel Agent to make bookings as agents are able to assist passengers in keeping up to date with changes and can provide support with re-arrangements and cancellations. We recommend you use a Long Haul Specialist Agent.

We encourage all New Zealanders living and travelling overseas to register on SafeTravel(external link) and update your details, including if you relocate or depart from a country. This allows us to contact you directly with any further significant updates.

The Government is committed to helping New Zealanders overseas where we can. This is an increasingly difficult situation and we understand the uncertainty many travellers are facing. We know that for many New Zealanders, you may be facing difficult choices about staying where you are or looking at options for returning home. We also recognise that not all New Zealanders who want to return home are able to do so. New Zealanders who cannot return home for the time being should continue to take steps to stay safely where they are. Our main concern is that you are safe, whatever decision you make.

I am flying back to New Zealand, will I be allowed in under the current border restrictions?

If you are able to get a flight, a voucher for Managed Isolation in New Zealand and a negative pre-departure COVID-19 test (within 72hrs of your first international flight), then New Zealand citizens, permanent residents and residents with valid travel conditions can still come to New Zealand (excluding people granted a resident visa outside New Zealand and who are travelling to New Zealand on that resident visa for the first time). 

Partners, dependent children (aged 19 years or under if they hold a temporary visa, or 24 and under if they hold a resident visa) of New Zealand citizens or residents, who hold a visa based on their relationship with a New Zealand citizen or resident partner or parent, are also permitted to travel to and enter New Zealand without first seeking approval.

If you do not have a visa based on your relationship with a New Zealand citizen or resident, you should request a border exception even if you ordinarily live in New Zealand. If your request is approved, you will then be invited to apply for a visitor visa, another visa that suits your circumstances, or to vary your existing visa to allow you to travel.

Partners or dependent children of New Zealand citizens or residents who are not travelling together, are not on a relationship-based visa or are not ordinarily resident in New Zealand will still be subject to the border restrictions, unless they meet another border exception criteria.

Anyone who is unsure about whether they need to request an exception is able to make a request through the form on the INZ website and INZ will either process your request or advise you that you are able to travel on your existing relationship-based visa.

You can find full details surrounding the requirements for travelling to New Zealand on Immigration New Zealand's website(external link).

If you require further advice or clarification on travelling to New Zealand while current border measures are in place, we recommend contacting the Immigration NZ Contact Centre +64 9 952 1679 (outside NZ) 0508 225 288 (within NZ)​.

Will the NZ High Commission/Government provide funds to get New Zealanders home?

As a New Zealand citizen overseas, you have no right or claim to financial assistance from the New Zealand Government. Refer to the SafeTravel financial difficulties page(external link) for advice if you find yourself in financial difficulties overseas.

We know that cost may be a barrier for some in booking flights home. Please weigh up the cost of booking a flight home now against the cost of you personally staying where you are. If you do not think you have the resources to safely shelter in place where you are for an extended period, talk to your family and friends in the first instance to see how they might be able to support you. You can also contact your nearest New Zealand Embassy or High Commission for advice.

When/how will you notify me if the situation gets worse?

New Zealanders travelling or residing off-shore are encouraged to register their details with the Ministry of Foreign Affairs and Trade's (MFAT) SafeTravel website(external link). If you are registered on SafeTravel, you will receive an email advising you of any updates to the travel advisory risk level or significant updates to government advice.

Registering your travel with us also means that it will be easier for us to contact you in an emergency and to send you updated advice even before you leave NZ.

I’m returning to the UK, what do I do?

There are rules in place for entering the UK because of COVID-19. Travellers must adhere to these measures. You will find further and up-to-date details on what steps you need to take when travelling to the UK on the UK Government’s website.(external link)

Effective 15 February 2021, there are new UK border requirements for travellers entering England. For details about undertaking Managed Quarantine in hotels, and whether this applies to you, please see this UK Government link.(external link)

Do not travel if you have COVID-19 symptoms, and please note that the New Zealand Government’s current advice for New Zealanders who are overseas remains: do not travel overseas at this time except for returning home.

Am I eligible for the UK's job retention scheme?

We understand non-UK nationals who are paid through PAYE and were on the payroll by 28 February can access the 80% furlough scheme. Note that, in addition to UK Government policy, employers have discretion over eligibility for the scheme (i.e. employers decide who to furlough and seek a subsidy for).

For further guidance, and to check if you may be eligible for the scheme, please see the GOV.UK website(external link). HMRC is working to update this guidance so please check back regularly.

If your role has already been disestablished, we would encourage you to speak with your employer directly if you think you may be eligible for the scheme.

Information on how to contact HMRC is available here.(external link)

My UK visa will be affected by COVID-19 restrictions, what do I do?

The UK Home Office announced it will extend visas temporarily for those individuals who are currently unable to return home due to travel restrictions or self-isolation requirements related to coronavirus (COVID-19). 

Further and more specific guidance relating to all UK Visa Categories can be found on the GOV.UK website.(external link)

Please note: The New Zealand High Commission does not have any role in the UK immigration process, nor in any decision to allow passengers to stay in or re-enter the UK once their UK visa has expired.

If you intend to leave the UK but have not been able to do so and you have a UK visa or leave that expires before 30 September 2021 you may request additional time to stay, known as ‘exceptional assurance’, by completing the online form(external link).

If you are granted ‘exceptional assurance’ it will act as a short-term protection against any adverse action or consequences after your leave has expired. If conditions allowed you to work, study or rent accommodation you may continue to do so during the period of your exceptional assurance. Exceptional assurance does not grant you leave. After you’ve completed the form, you’ll be told what you’ll need to submit to show why you can’t leave the UK.

More information is available here.(external link)

If you have UK immigration queries related to COVID-19, please email the Coronavirus Immigration Help Centre: CIH@homeoffice.gov.uk. You will usually get a reply within 5 working days. Do not send follow up emails — they may delay you getting a reply.

You can also call the Coronavirus Immigration Help Centre. If you’ve emailed the help centre already, please do not contact them by phone.

Telephone: 0800 678 1767 (Monday to Friday, 9am to 5pm)
Calls to this number are free of charge within the UK.
Check call charges with your phone provider if you’re calling from abroad.

The Coronavirus Immigration Help Team can provide you with further advice on what you need to do to request ‘exceptional assurance’. This will include providing details of the reason why you are unable to leave the UK and supporting evidence, for example, a confirmed flight ticket with a date after 30 September 2021 or confirmation of a positive coronavirus test result.

We strongly suggest keeping a note of all of your conversations with the Coronavirus Immigration Team, any emails you send and receive from them, and any other documentation from airlines and travel companies which show your attempts to leave the UK in a timely manner. This may assist you to prove, if asked, that you made a concerted effort to depart the UK in good faith in line with their requirements, and that you were keeping them updated of your situation.    

If you have further UK visa or immigration queries, we suggest you contact the United Kingdom Visas and Immigration (UKVI) service directly. For your convenience, their contact details are:

Website: www.gov.uk/visas-immigration(external link)

Phone: 0300 123 2241

Monday to Thursday, 9:00am to 4:45pm / Friday, 9:00am to 4:30pm

Please note: Call charges apply – see:  www.gov.uk/call-charges(external link)

Additional contact details: www.gov.uk/contact-ukvi-inside-outside-uk(external link)

If you’re unable to confirm a flight booking prior to the deadline of your visa expiring, you may need to consider travelling outside of the UK. The NZ Government guidance remains as Do not travel unless returning to New Zealand, and the UK Government has changed their travel advice to include exemptions for travelling to certain countries and territories that no longer pose a high risk for travellers. You may therefore be best placed to consider travelling through these countries in order to return to New Zealand. Information on these countries is available here.(external link)

If you do need to travel, we encourage you to register on SafeTravel(external link) and update your details, including if you relocate or depart from a country. This allows us to contact you in an emergency situation, send important travel information, or provide consular assistance while you are overseas. We also strongly encourage you to seek options to take out comprehensive travel insurance.

Applying for Long-Term Stay in the UK:

If you decide to stay in the UK long-term, you should apply for the necessary leave to remain in the UK. You’ll also be able to submit an application form from within the UK where you would usually need to apply for a visa from your home country.

You’ll need to meet the requirements of the route you’re applying for and pay the UK application fee.

The terms of your leave will remain the same until your application is decided. If you are switching into work(external link) or study(external link) routes you may be able to commence work or study whilst your application is under consideration. 

More information is available at: www.gov.uk/guidance/coronavirus-covid-19-advice-for-uk-visa-applicants-and-temporary-uk-residents(external link)

Can I freeze my UK visa if I go home?

The UK Home Office is responsible for the administration of UK visas. As we understand it, the Home Office currently has no plans to 'freeze' the remaining time left of visas while someone is out of the UK, nor is it possible under their current policy.

Who can the High Commission help?

Consular services are available to New Zealand citizens outside New Zealand (whether or not they normally live in New Zealand). New Zealand citizens who also hold citizenship of another country ("dual nationals") may not be entitled to assistance from the New Zealand Government if they entered a country on their non-New Zealand passport, or if they are in the country of their other nationality.

I am a British national currently in New Zealand – how can I get assistance?

As a UK national in New Zealand, the British High Commission are your best point of contact for consular assistance: British High Commission, Wellington(external link).

The British High Commission has established a register for British nationals in the New Zealand in order to identify those in need of assistance. The form can be found on their Facebook and Twitter pages, or at this link(external link).

Please sign up for this service so they can communicate with you directly.

I entered New Zealand on a visa, what do I do?

The New Zealand Government is automatically extending current onshore visitor visas that are due to expire between 4 September and the end of October 2020 by five months.  Some visitor visa categories will not be extended. These include the critical purpose visa holders, guardians of students, and partners or dependants linked to a work visa holder whose visa was extended previously.

INZ will contact all those eligible for the extension by mid-September.  

For further details please see the Immigration New Zealand website(external link).

NHS advice

The NHS is continuing to update their guidance on COVID-19(external link) including ways to avoid catching the virus, what the symptoms are and course of action you should take if you are concerned you may need medical help.

There are various ways that you can take action yourself to contain the spread:

Do:

  • wash your hands with soap and water often – do this for at least 20 seconds always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell

Don’t:

Consular assistance

If you are a New Zealand citizen and require emergency consular assistance please call +64 99 20 20 20 (outside New Zealand) or 0800 30 10 30 (within New Zealand) although please note this does not include providing tailored advice for any intended travel.

For further information and answers to frequently asked questions see our dedicated COVID-19 information page on SafeTravel(external link)

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