New and replacement New Zealand passports are issued by the Department of Internal Affairs (DIA) London Office - often referred to as the London Passport Office. The High Commission in London has no involvement with issuing New Zealand passports.
The London Passport Office is currently closed and will not reopen until the current lockdown in the United Kingdom is lifted. All passports that are applied for from the London office will be sent from the New Zealand office. For urgent enquiries, you can email or call the London Passports Team between 10am-2pm, Monday to Friday (UK-time): 020 7968 2730 or London@dia.govt.nz. For urgent and non-urgent passports, apply online. Any mail posted to the London Office during this lockdown period will not be opened until the lockdown has been lifted. We encourage you to post your applications directly to New Zealand.
- Telephone: +44 (0)20 7968 2730
- Telephone enquiries: Monday to Friday, 10am to 2pm (UK-time)
- Email enquiries: London@dia.govt.nz
- Website: www.passports.govt.nz/contactus/in-the-united-kingdom(external link)
NZ Passport Office Department of Internal Affairs New Zealand House
2nd Floor 80 Haymarket London SW1Y 4TQ United Kingdom
The DIA's London Passport Office provides a standard ten (10) day working day service for correctly completed applications, a three (3) day working day urgent service for correctly completed applications, and an emergency call-out service for extreme situations. However, this does incur a callout fee.
Please note, clients are strongly advised not to confirm travel arrangements until they have received their passports.
Application forms for a New Zealand passport can be downloaded from the Department of Internal Affairs website. Alternatively, send an e-mail requesting an application form to London@dia.govt.nz. Applications for adult passport renewals can also be done online at this link if you have a RealMe login.
The latest passport fees are listed on the website: www.passports.govt.nz/Fees-and-charges---adult-passports(external link) for information on other fees i.e. Citizenship registration and Birth, Death and Marriages, please refer to the websites www.dia.govt.nz/New-Zealand-citizenship(external link) and www.dia.govt.nz/Births-deaths-and-marriages(external link).
The Passport Office only accepts debit and credit cards (not Diners Club). It does not accept cash, cheques, Euro Cheques or overseas cheques including New Zealand currency.
We strongly recommend you confirm fees with the London Passport office before completing your application.
Transferring UK Visas into New Zealand Passports
If you have had a new NZ passport issued, and have a UK permit in the old one, you need to apply to UK Visa and Immigration (UKVI) to have the visa / permit reissued in the new passport.
Neither the High Commission, nor the New Zealand Department of Internal Affairs Passport Office, has any authority to transfer a UK visa from an expired / lost / stolen New Zealand passport to a new one. This can only be done by the UKVI.
There are new rules and you may need to apply for a biometric residence permit (BRP) instead. More information can be found at this website www.gov.uk/transfer-visa(external link) or www.gov.uk/biometric-residence-permits(external link) or contact the UKVI directly:
Immigration Enquiry Bureau
UK Visas and Immigration
Lunar House, 40 Wellesley Road Croydon, Surrey, CR9 2BY
Phone: 0300 123 2241
Call charges apply – see the website for details www.gov.uk/call-charges(external link)
Monday to Thursday, 9am to 4:45pm / Friday, 9am to 4.30pm